We’re often asked to compare quotes or explain why some rentals cost more than others, and they’re fair questions. On the surface, many coffee machine rental quotes look similar. But once you dig into what’s actually included, the difference comes down to what you value.
If you’re after cheap and cheerful, there are options that save money upfront. But if you care about reliability, service, and doing things properly, those savings can disappear fast. Cleaning, servicing, and call-out fees add up, and downtime costs even more.
It’s a bit like comparing economy flights: they’ll all get you there, but one includes priority boarding, extra luggage and complimentary snacks to make for a smoother ride.
At At Autesso, we partner with workplaces that value the same things we do, and this is our opinion on what a good all-inclusive office coffee machine rental package should cover, and why it’s worth understanding the difference.
1. Preventative Maintenance
Every coffee machine needs care to keep performing at its best. Preventative maintenance isn’t an optional extra; it’s essential for consistency and reliability.
What to look for: regular maintenance visits, performance checks, and software updates included in your plan.
At Autesso: Every rental includes scheduled preventative maintenance by our in-house, Franke-certified technicians. No third-party contractors, no surprise fees.
2. Regular Coffee Machine Cleaning
Cleaning is the simplest way to extend the life of your machine and maintain great-tasting coffee. Yet it’s one of the first things some providers leave out of their pricing.
What to look for: how often the machine is cleaned, who does it, and whether it’s actually included in your rental.
At Autesso: Every rental includes a full valet clean every four weeks, carried out by our in-house team. We see this as part of caring for the machine, not an added service. A regular deep clean keeps your coffee tasting great, and ensures every cup is served from a machine that looks and feels hygienic.
3. Direct Access to Franke Parts and Equipment
Having the right parts on hand can be the difference between a quick fix and days of downtime. Many providers don’t hold their own stock and rely on ordering through distributors, which means delays and frustrated teams waiting for repairs.
What to look for: whether your provider is a direct distributor or has to source parts through a middleman.
At Autesso: We’re a licensed Franke distributor with the largest inventory of genuine parts and accessories of any rental provider in Australia. That means faster service and less disruption.
4. Service Call-Outs and Labour
This is where many “low-cost” quotes fall short. Servicing might not be included, or you could be charged per visit, which adds up quickly.
What to look for: whether labour, travel, and call-out fees are truly included in the rental cost, and who actually provides the service: are they in-house technicians or external contractors?
At Autesso: All service labour, call-outs and parts are included for the life of your rental. Because our service team is entirely in-house, we can respond faster and solve issues on the first visit, to keep your machine running.
5. Machine Replacement Guarantee
Even the best equipment needs support sometimes. If a fault can’t be fixed quickly on site, a good provider should have a plan to provide a suitable replacement while they figure out the issue.
What to look for: whether a replacement machine is guaranteed, how long replacements take, and if extra charges apply for temporary units.
At Autesso: If an issue can’t be resolved promptly, we guarantee a replacement Franke machine so you’re never left without coffee. It’s all part of our commitment to reliability and minimal downtime.
6. Scheduled Coffee and Consumables Deliveries
No one wants to run out of coffee, especially when the whole workplace depends on it. Regular, scheduled deliveries keep everything flowing and take the stress out of ordering and inventory.
What to look for: how often deliveries occur, whether they’re handled in-house or by third-party couriers, and if delivery fees apply.
At Autesso: We schedule coffee and consumable deliveries every four weeks (or to suit your needs) through our in-house delivery team. You don’t have to chase orders or deal with missed couriers.
7. Training and Ongoing Support
Your workplace coffee experience only works if your team knows how to use and care for the machine.
What to look for: whether training is included at installation, if refresher sessions are offered for new staff, and whether support is available when you need it.
At Autesso: We offer hands-on training for staff and cleaners, plus ongoing support whenever you need it. Whether it’s a new staff member or a refresher on cleaning routines, we’re only a call away.
8. Flexible Rental Agreements
Contracts shouldn’t feel restrictive or punitive. Look for clear pricing, simple terms, and the flexibility to grow with your business.
What to look for: contract length, upgrade options, fixed pricing terms, and how easy it is to make changes if your needs evolve.
At Autesso:
- Your rental pricing is fixed for the term
- Coffee and consumable pricing is fixed for 12 months
- You can upgrade your equipment anytime
- We can adjust your contract if your needs change
Compare the Difference
Here’s how an all-inclusive coffee machine rental compares to a standard one:
| Feature | Typical Rental | Autesso All-Inclusive Rental |
|---|---|---|
| Preventative Maintenance | Included, but limited | ✅ Included |
| 4-Weekly Cleaning | Not included | ✅ Included |
| Labour and Call-Outs | Charged per visit | ✅ Included |
| Direct Manufacturer Relationship | Rarely | ✅ Yes |
| Scheduled Deliveries | Usually by third-party courier | ✅ Included |
| Machine Replacement | Sometimes, but often delayed | ✅ Included |
| Staff Training | One-off | ✅ Included |
| Contract Flexibility | Long lock-ins | ✅ Flexibility |
Why an All-Inclusive Rental is Better Value
Cheaper coffee machine rentals can look appealing on paper, but once the extras start to appear, the real costs add up fast.
An all-inclusive rental removes the guesswork. Everything that keeps your coffee running smoothly is already covered: scheduled cleaning, preventative servicing, in-house technicians, and direct access to Franke parts when you need them.
At Autesso, all-inclusive isn’t an upgrade, it’s the standard. We’d rather be known for being consistent, reliable, and genuinely committed to doing things properly than for being the cheapest.
That’s the real value of choosing an all-inclusive option: you get more than just coffee - you get a workplace experience that feels considered, cared for, and backed by total peace of mind.
Need help deciding which coffee machine rental package is right for you?
Speak with our team today for honest advice and a clear breakdown of what’s included in our office coffee machine rentals, and whether or not it's the right fit for your workplace.